Privacy Policy

Information we collect

We may collect information needed to provide, test, support, and improve iAnswer, including:

• Business and contact details, such as business name, contact name, email, phone number, city, state, website, and business type.
• Setup details, such as expected call and SMS volume, selected connectors, requested flows, and knowledge sources for services or pricing.
• Conversation data, such as call, SMS, web chat, voicemail, transcript, routing, and handoff details created through the service.
• Integration data needed to connect approved systems, such as scheduling, CRM, payment, accounting, or record platforms.
• Usage and technical data, such as browser information, pages visited, timestamps, device information, and system logs.
• Support communications when you contact us for help, onboarding, demos, or account questions.

How we use information

We use information to operate iAnswer and support your workflows, including to:

• Prepare number options, build demo flows, configure integrations, and support onboarding.
• Route phone calls, SMS, web chats, messages, booking requests, and human handoffs.
• Answer approved questions using configured knowledge sources and business systems.
• Monitor performance, detect abuse or spam, troubleshoot issues, and improve reliability.
• Send service-related notices, setup updates, support responses, and account communications.
• Comply with legal obligations and enforce our terms and policies.

We do not sell personal information to third parties.

AI and automation

iAnswer uses AI to help understand intent, generate responses, summarize conversations, route requests, and support appointment or service workflows. AI output should be reviewed and configured for your use case before production launch.

You should not provide passwords, API keys, payment card numbers, or unnecessary sensitive records in intake forms, prompts, or support messages. Where practical, we limit AI processing to the data needed to provide the requested workflow.

How we share information

We may share information with service providers that help us provide iAnswer, including:

• Cloud hosting, infrastructure, security, and logging providers.
• Telephony, SMS, email, voice, and messaging providers.
• AI service providers used to support approved automation features.
• Connector platforms you authorize, such as scheduling, CRM, payment, or business systems.
• Payment processors, if paid plans or billing features are used.
• Legal, compliance, or safety authorities when required by law or to protect rights and security.

Third-party integrations are subject to the terms and privacy practices of those providers.

Security and retention

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No system is perfectly secure, and you should use appropriate access controls and avoid sending unnecessary sensitive information.

We retain information for as long as needed to provide the service, support you, comply with legal obligations, resolve disputes, and maintain business records. Retention periods may vary by data type, plan, connector, and your instructions.

Your choices

You may request access, correction, export, or deletion of account information by contacting us. Some information may need to be retained for legal, security, billing, or operational reasons.

If you interact with a business using iAnswer, please contact that business directly about your information, appointment records, or communication preferences.

Contact

If you have questions about this Privacy Policy or iAnswer data practices, contact us.